Shipping
DOMESTIC HOLIDAY CUT OFF DATES:
Domestic Orders
Alexis Russell is proud to offer free domestic shipping on all jewelry purchases, no minimum purchase amount or discount code needed. Free shipping will be automatically applied to your order at checkout. Alexis Russell also offers customers the opportunity to upgrade shipping for an additional fee. Orders over $1,000 are automatically upgraded to FedEx 2-day shipping for free, and orders over $10,000 are automatically upgraded to FedEx overnight shipping at no additional cost. All other domestic purchases will be shipped via USPS unless a customer chooses to upgrade to 2-day or overnight shipping.
All orders ship with tracking and insurance. Fedex shipments require an adult signature upon delivery. Please note we are unable to ship to APO/FPO/DPO or PO boxes.
In-studio pick up is available for local clients.
International Orders
Import duties, taxes, and charges are not included in the item price or shipping cost on international orders. These charges are the buyer's responsibility upon import. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchase/ delivery. After shipping should Fedex/DHL reach out for further information please don't hesitate to contact us directly, we are happy to help with any additional information needed for customs.
How long will it take to receive my order?
We make all of our pieces by hand in our studio. We do our best to turn orders around as quickly as possible. Orders are fulfilled during our studio hours Monday through Friday. Once your order is in transit, tracking is sent via email.
Production times vary from piece to piece. Ring resizing typically takes 3-5 business days, but can vary depending on the intricacy of the piece. Custom created engagement rings take 3-5 weeks, and wedding bands take 2-3 weeks due to creating the perfect fit with your existing ring.
Our handcrafted fine jewelry pieces typically take 3-5 business days in production.
If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at info@alexisrussell.com. Please note, orders placed during the holiday season may incur longer production times. We are not liable for any shipping delays via Fedex, USPS or DHL. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
Does the jewelry come with a box?
Yes. Each order arrives in a custom Alexis Russell gift box, ready for gifting. We ship all of our engagement rings and fine jewelry pieces in unbranded packaging, without any company names or logos.
Return, Exchange & Warranty
What is the Return Policy?
We offer free returns, with insured domestic shipping, within 30-days of your receiving your purchase on non-custom pieces. View our complete Hassle-Free 30-Day Return Policy.
Any promotional gift included as part of original purchase must be returned.
What is the Exchange Policy?
Customers not fully satisfied with their purchase may exchange non-custom jewelry within 30 days of receiving their order. View our complete Hassle-Free 30-Day Return Policy.
What type of warranty do you offer?
At Alexis Russell Jewelry, we proudly partner with Jewelers Mutual to offer hassle-free protection plans that keep your jewelry safe and looking new. Choose from our 3-Year or Lifetime Protection Plans during checkout for peace of mind. See here for additional information detailing each Protection Plan.
Our products come with a standard limited lifetime guarantee against manufacturer defects in material or workmanship. However, please note that this guarantee does not cover neglect, abuse, normal wear and tear, loss, theft, or damage of a center stone. If a stone is lost due to bent, damaged, or worn-out prongs, Alexis Russell Jewelry cannot be held responsible for the replacement of the stone or re-tipping of the prongs. We pride ourselves on our craftsmanship and strive for perfection in every piece, but we also ask that you care for these delicate creations to ensure years of enjoyment. To maintain your warranty, only Alexis Russell should resize, modify, or repair your jewelry.
To protect your pieces throughout the years, we always recommend insuring your jewelry. You can purchase an Alexis Russell Protection Plan via Jewelers Mutual during checkout. Otherwise, we suggest looking into personal coverage with your homeowners/renters insurance or a third-party policy, such as Jewelers Mutual.
We are dedicated to providing our valued customers with the best service possible. We understand that purchasing jewelry online can feel overwhelming, especially when it comes to meaningful pieces like engagement rings. Our goal is to make your buying experience as enjoyable and straightforward as possible, recognizing the sentimental value these items hold for you.
Can I exchange a gift?
Items received as gifts may be exchanged for another item of equal or greater value. Please ensure that the item is shipped back to us in new and resaleable condition within 7 business days from the delivery date of your order.
What is your repair policy?
We will repair any design purchased through alexisrussell.com. Repair fees may apply. We may not be able to repair older pieces if components needed to repair them are unavailable or pieces that are damaged beyond repair. Due to the one-of-a-kind nature of our work, we never recommend bringing our work to other jewelers, as they are not accustomed to working with our pieces.
Please contact us for repair authorization at info@alexisrussell.com.
Financing and Deposits
What are my financing options?
For our US clients, we offer third party financing through Affirm, pending approved credit. Visit Affirm's website for pre-approval or use the Affirm option at checkout. After filling out a short credit application, Affirm will extend approval and payment terms. All questions regarding approval status, payment options and account status should be direct to Affirm directly.
Sizing
How do i figure out my ring size?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. If this is not feasible, we offer a plastic ring sizer that we can ship directly to your home. *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination. Please contact us with any questions with regard to ring sizing at info@alexisrussell.com.
If you're interested in engagement rings with a thicker band width, please be advised that the ring may fit more snug on the finger and we recommend sizing up especially when stacking.
What if I need my ring resized?
Rings purchased through Alexis Russell Jewelry are eligible for complimentary resizing for the first 30 days, including free shipping both ways. The 30-day policy begins when your purchase is first available for shipment or pickup. Due to the intricate nature of some of our rings we are unfortunately unable to offer resizing on those. Promotional gifts are ineligible for our Complimentary 30-Day Resizing. View our complete Complimentary 30-Day Resizing Policy.
Outside of the 30-Day Complimentary Resizing period, we are more than happy to resize your ring at any point during the lifetime of its wear.
Will I need to resize when adding stacking bands?
When you begin to add stacking bands to your existing engagement ring, you may need to size up your rings as the increased surface area can cause rings to fit more snugly. Please reach out to our service team for sizing inquiries.
International ring sizing
International ring sizes don't usually convert perfectly to a United States ring size.
If you’re located outside of the United States/Canada and are unsure about converting your ring size, please reach out to our service team. We work with clients from all over the world, and have experience with guiding you to the closest approximation.
*Please note we are only able to guide you, therefore we cannot be responsible for incorrect ring size determination.
Inclusions in Natural Diamonds and Gemstones
What are inclusions?
Natural diamonds and gemstones typically have inclusions, matrix and minor imperfections within the stone. These are simply part of each stone's unique, natural characteristics and the fact that they are not as highly cut + polished as standard industry diamonds. All of our stones are hand-selected for quality, character and durability prior to setting them. These minor surface imperfections do not take away from the integrity of the diamond, nor does it typically pose any risk to the stone itself.
Jewelry Care
How do I care for my jewelry?
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections consist of 14k gold, sterling silver and gold filled, and can be cleaned with a polishing cloth. On sterling silver pieces, the metal may darken or tarnish with normal wear. Most of our sterling silver already features an oxidized finish. We recommend gently wiping the metal surface with a polishing cloth.
We have created our own Jewelry Cleaning Kit for purchase that is safe to use on your AR jewelry. Our jewelry cleaning kit is safe to use on diamonds, most metals and gems including delicate stones such as lapis, opal and turquoise. We always recommend testing a small area prior to a full cleaning.
Please do NOT dip any Alexis Russell piece in other jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.
All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.
We highly recommend removing your jewelry during active situations such as working out, cleaning the house, outdoor activities and sleeping. As some stones can be scratched or chipped taking your jewelry off in certain situations will keep it in the best shape.
Opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid. Opals can be cleaned with our Jewelry Cleaning Kit.
Our Studio
Can I visit your store and browse jewelry?
All of our jewelry is made-to-order. Our studio in Buffalo, NY is available to visit for in-person and virtual consultations by appointment only. Please book an in-person or free virtual consultation with us online.
Privacy Policy
What is your privacy policy?
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of new products and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
