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International Buyers – Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

How long will it take to receive my order?

We make all of our pieces by hand in our studio.  We do our best to turn orders around as quickly as possible, typically within 1-2 business days. Some pieces, specifically custom diamond rings can take up to 2-3 weeks to receive.  If you need something by a specific date or would like to expedite shipping, please make sure to leave a note at checkout and/or email us at info@alexisrussell.com.  We will always do our best to accommodate your requests and we appreciate your understanding and patience.

Does the jewelry come with a box? 

Yes. Each order arrives in a custom Alexis Russell gift box, ready for gifting.

What is the return policy? 

If you are not fully satisfied with your purchase, Alexis Russell Jewelry will accept most items for exchange. Please contact me within 24 hours of receiving your item, if you wish to exchange it. Due to the handmade nature of each piece, we do not currently accepts returns.
Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order. Returns after the 7 day period are only eligible for store credit. If you would like to make a return please email for a return authorization form at info@alexisrussell.com Exchanges cannot be processed without an authorization form. For your protection, please pack your returns in the original box, return your order with an insured courier and retain your receipt. Alexis Russell Jewelry is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorization form. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.

**Custom Diamond Rings, Personalized Jewelry and Special Orders are NOT eligible for return/exchange.**

Can I return a gift?

Items received as gifts may be exchanged for another item of equal or greater value. Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order.

What is your repair policy? 

We will repair any design purchased through alexisrussell.com. We may not be able to repair older pieces if components needed to repair them are unavailable.

Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please contact us for return authorization at info@alexisrussell.com.

How do I figure out my ring size?

The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally.  If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size.  *Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination.  Please contact us with any questions with regard to ring-sizing at info@alexisrussell.com.

What if I need my ring resized?

We can gladly resize any Alexis Russell ring for you. Please email us at info@alexisrussell.com for an authorization form. Please send your ring back to our studio address, along with your specific resizing request, email and shipping addresses. Our current resizing fee is $65 (includes return insured shipping) and takes approximately 5-7 business days.

How do I care for my jewelry? 

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. 
The majority of our collections consist of 14k gold, sterling silver and 14kt gold filled, and can be cleaned with a polishing cloth.  On sterling silver pieces the metal may darken or tarnish with normal wear…most of our sterling silver already has an oxidized finish. We recommend gently wiping the metal surface with a polishing cloth. Please do NOT dip any Alexis Russell piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.

All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.

Opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid. 

Are the pictures online to scale?

We do our best to make the photos as close to their actual size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for each piece and there is typically a model to better show the scale of each piece. If you have any other questions regarding the size of a particular piece, please contact us at 
info@alexisrussell.com and we will be happy to answer your questions.

Can I replace a lost earring? 

Yes. If the style is in stock you may purchase a half pair. We make most of the pieces by hand and, as a result, certain styles can vary slightly in size. In some cases, we will ask you to send the mate to us (at your cost) so we can match it for you. A few styles are produced for one season only and may not be available at the time of the request. The cost for one earring is typically half of the cost for the pair.

Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order. Returns after the 7 day period are only eligible for store credit. If you would like to make a return please email for a return authorization form at info@alexisrussell.com Exchanges cannot be processed without an authorization form. For your protection, please pack your returns in the original box, return your order with an insured courier and retain your receipt. Alexis Russell Jewelry is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorization form. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.

**Custom Diamond Rings, Personalized Jewelry and Special Orders are NOT eligible for return/exchange.**

What is your privacy policy? 

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.